SeedVideo AI

seeddance Refund Policy

Review refund eligibility, request steps, subscription cancellation, and credit handling for purchases made through seeddance.io.
Aug 30, 2026

Scope

This Refund Policy applies to purchases made directly through seeddance.io and should be read together with our Terms of Service.

Refund Eligibility

You may request a refund only when both of the following conditions are met:

  1. You submit the request within 3 days of purchase.
  2. None of the credits granted by that purchase have been used.

Once any credit from the purchase has been used, or more than 3 days have passed, the purchase is non-refundable unless otherwise required by applicable law.

Subscription Cancellations

You may cancel a renewing subscription at any time. Your plan remains available until the end of the current billing period, and cancellation prevents the next renewal. Cancelling a subscription does not automatically refund the current purchase; any refund request must still meet the eligibility rules above.

One-time credit packs and other non-renewing purchases do not require cancellation.

How to Request a Refund

Email support@seeddance.io from the email address associated with your account. Use the subject line Refund Request and include:

  • Your order number or payment receipt
  • The purchase date
  • The amount and currency charged
  • A short description of the request

Do not send your full card number, bank password, or security code.

Review and Credit Handling

We will verify the purchase date and whether credits from that purchase have been used. If a refund is approved, any remaining credits granted by the refunded purchase will be removed from the account. We will confirm the result and any payment-processing details by email.

Credits automatically returned after a failed generation are a reversal of service credits, not a monetary refund of the original purchase.

Applicable Law

This policy does not limit any non-waivable refund or consumer rights available under applicable law.

Contact

For refund questions, contact support@seeddance.io.