This Refund Policy applies to purchases made directly through seeddance.io and should be read together with our Terms of Service.
You may request a refund only when both of the following conditions are met:
Once any credit from the purchase has been used, or more than 3 days have passed, the purchase is non-refundable unless otherwise required by applicable law.
You may cancel a renewing subscription at any time. Your plan remains available until the end of the current billing period, and cancellation prevents the next renewal. Cancelling a subscription does not automatically refund the current purchase; any refund request must still meet the eligibility rules above.
One-time credit packs and other non-renewing purchases do not require cancellation.
Email support@seeddance.io from the email address associated with your account. Use the subject line Refund Request and include:
Do not send your full card number, bank password, or security code.
We will verify the purchase date and whether credits from that purchase have been used. If a refund is approved, any remaining credits granted by the refunded purchase will be removed from the account. We will confirm the result and any payment-processing details by email.
Credits automatically returned after a failed generation are a reversal of service credits, not a monetary refund of the original purchase.
This policy does not limit any non-waivable refund or consumer rights available under applicable law.
For refund questions, contact support@seeddance.io.