seeddance Refund Policy
Scope
This Refund Policy applies to purchases made directly through seeddance.io and should be read together with our Terms of Service.
Refund Eligibility
You may request a refund only when both of the following conditions are met:
- You submit the request within 3 days of purchase.
- None of the credits granted by that purchase have been used.
Once any credit from the purchase has been used, or more than 3 days have passed, the purchase is non-refundable unless otherwise required by applicable law.
Premium 7-day unlimited Seedance generation: videos generated in unlimited mode do not use credits, but they still count as using the purchase. A purchase that includes this benefit is refundable only if, in addition to the conditions above, no videos have been generated on your account since the purchase. If a refund is approved as an exception, videos generated in unlimited mode are counted as credits used, at your plan's credit price for the same model and settings.
Payment Processing Fees
Our payment providers keep the fee they charged on your original payment, and some charge a further fee to process a refund. Where permitted by applicable law, these fees are deducted from an approved refund, up to 4% of the amount paid plus US$1.50 (or the equivalent in the currency you paid). The refund confirmation email shows the amount deducted.
Subscription Cancellations
You may cancel a renewing subscription at any time. Your plan remains available until the end of the current billing period, and cancellation prevents the next renewal. Cancelling a subscription does not automatically refund the current purchase; any refund request must still meet the eligibility rules above.
One-time credit packs and other non-renewing purchases do not require cancellation.
How to Request a Refund
Email support@seeddance.io from the email address associated with your account. Use the subject line Refund Request and include:
- Your order number or payment receipt
- The purchase date
- The amount and currency charged
- A short description of the request
Do not send your full card number, bank password, or security code.
Review and Credit Handling
We will verify the purchase date and whether credits from that purchase have been used. If a refund is approved, any remaining credits granted by the refunded purchase will be removed from the account. We will confirm the result, the refunded amount and any fees deducted by email.
Credits automatically returned after a failed generation are a reversal of service credits, not a monetary refund of the original purchase.
Applicable Law
This policy does not limit any non-waivable refund or consumer rights available under applicable law.
Contact
For refund questions, contact support@seeddance.io.